Melbourne Cup weekend 2017

Frequently asked questions

Booking process
Making changes
Group bookings
Concession rates for campsites
Payment information
General enquiries
Powered sites

Booking process

Apply online from 9am Friday 1 September.

Melbourne Cup weekend is a four night minimum stay. Arrive Friday 3 November, depart Tuesday 7 November.

Campsites at Tidal River will be allocated on a first-in first-served basis. Allocation is determined by availability and the preferences you select within your booking request.

Instructions for how to apply

Applicants will be notified by email with the result of their request once the allocation process is complete.

What is available? What about roofed accommodation and overnight hikes? 

Only Tidal River campsites are available using this system. Roofed accommodation and overnight hikes can be booked online at any time.

How can I improve my chances of being allocated a site?

Sites are allocated on a first come, first served basis. Allocation is determined by availability and the preferences you select within the application.

Site sizes vary and large sites are in limited supply. If you choose to accept only larger sites then you may miss out if the larger ones have already been taken. By choosing the minimum site size required for your needs we can allocate that size or any size greater to you.

The more particular you are about the sites you will accept, the less opportunity we will have to meet your needs.

It is generally harder to meet the requirements of a large group than for individual site requests. If you are booking as a group, you will be allocated as a group. Should your group be unsuccessful, individuals in the group can specify (use the "additional requirements" field) that they are happy to accept a site which is separate from the rest of the group in order for the application to be successful.

Do I need to register?

No, registration is not required when submitting a booking request but you are required to enter your details during the checkout process.

Are there alternative dates available? 

This system is for defined peak season application periods only.

Outside of defined peak season booking periods Tidal River campsites can be booked online. Sites are unallocated and you may choose your site on arrival on a first come, first served basis.

What if I want to stay longer than the minimum stay? 

The nights surrounding these dates fall outside of our mandatory booking period. Outside of defined peak season booking periods Tidal River campsites can be booked online. Sites are unallocated and you may choose your site on arrival on a first come, first served basis.

What if I have difficulty when I try to submit my request?

Call the Parks Victoria Information Centre for assistance. Information Centre hours: 9am – 5pm seven days a week. Phone 13 1963 within Australia or +61 3 8627 4700 internationally.

In the event my preferences are taken, can I indicate that I would accept any other campsite? 

Yes, customers can elect to take any site available as allocated by Parks Victoria.

Is there a waiting list for people who miss out? 

If sites become availble due to cancellations, online applicants who missed out will be contacted and offered the newly available sites.

Making changes

I have applied for a campsite but would like to change my preferences. Am I able to do this?

No. All peak season applications are final. Parks Victoria will allocate and process your booking shortly after you have applied.

I have applied for a campsite but have changed my mind. Can I cancel my application? 

No. Once you have made an application it is considered final. Once you receive your allocation, you can cancel by calling our Information Centre. Please note that cancellation fees apply.

Group bookings

Can I make an application for several sites for family and friends? 

Yes. Group applications can be made by adding additional sites to your cart after you enter your initial site request. Only select the "Buy Now" option once all site details have been entered. A maximum of 10 sites can be requested per transaction.

Each campsite should be registered with a different contact name. You need to provide the details (name, phone, vehicle registration) of the other members of your group.

Payment for group bookings is the responsibility of the group leader.

I have booked several sites for groups of family and friends - how do they know which sites we have booked? 

If a customer makes a booking on behalf of family or friends it is the responsibility of the customer to advise their party which sites have been booked. It is also the responsibility of the customer to advise their party of the itinerary and booking number as this will be requested upon entry to the park.

If I apply for a group, are we guaranteed sites together? What if one of our group misses out?

Successful group bookings will be allocated sites together. If you are prepared to be separated, please indicate in the "additional requirements" section when you register. A group application will be either fully successful or unsuccessful.

Concession rates for campsites

What are concession rates for campsites?

A 10 per cent discount applies to the base price of powered and unpowered campsites for holders of eligible means-tested concession cards.

Who is eligible for concession rates?

The concession discount is available to holders of the following means-tested concession cards:

To claim a concession discount the concession card holder must be the named person for the site. For group bookings the concession discount only applies to the site occupied by the concession card holder.

Customers requesting concession rates must be able to produce a valid concession card upon request.

Payment information

Do I need to enter my payment details when submitting a booking request? 

No. Payment details are not required to submit a booking request. Should your request be successful, you will receive details to pay online via a secure payment gateway.

How long do I have to pay?

Payment must be received within 7 days of receiving confirmation that your booking request has been successful. Bookings will be cancelled if payment is not received.

Which payment methods are available? 

Visa and MasterCard are accepted for payment. The applicable cards will be shown for your selection at the payment screen.

I don't have a credit card but I want to apply? 

Payment details are not required to submit a booking request. Should your request be successful you can contact the Tidal River Information Centre to arrange an alternative form of payment. Phone 03 5680 9555.

If I am successful but I change my mind and do not want to take up my allocation can I cancel it? 

Yes, although cancellation fees apply as follows: 30 days or more notice 50 per cent of total booking amount. Less than 30 days notice 100 per cent of total booking amount.

General enquiries

What are the itinerary and booking numbers and do I need them? 

The itinerary and booking numbers will be provided to successful applicants upon confirmation of your booking and are required to gain entry to the park and campground. For example, park staff will ask for your itinerary and booking number at park entry and use it to confirm number of people in your group, fees paid etc.

I can't find the answer to my question. What should I do?

The information we have provided to assist you with your online booking covers most of the frequently asked questions. If you require additional information please email us at info@parks.vic.gov.au and we will respond to you as soon as possible.

Powered sites

Can I apply for a powered campsite at Wilsons Prom? 

Yes. 20 powered sites are available in the Tidal River campground. These are located in 2nd, 3rd & 4th Avenue (see map for details). You can select a powered site as your preference on your booking request. These sites are charged at a higher rate than the unpowered sites.

Powered site sizes vary, with the smallest site being 7x 8 metres. We will take your van or tent size into consideration at the time of allocation. Please provide adequate equipment details on your application.